Cancellation Policy

Cancellation Policy

Airbnb allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A host will be able to see the number of reservations a guest has canceled over the previous 12 months when the guest submits a request to book.

Flexible Cancellation:

The Flexible Cancellation Policy is designed to give Renters the most flexibility when planning their trip, while also ensuring Owners receive some money to offset their losses if the Renter cancels after the trip has already begun. When using this policy, cancellations will be handled as so:

      - 25% of the total cost of the reservation, plus the service fee, will be charged as a deposit.

      - A full refund will be issued when the booking is cancelled up to five days before pickup.

      - A 75% refund for the unused days will be issued when the booking is cancelled less than five days before pickup.

Moderate Cancellation Policy:

The Moderate Cancellation Policy is meant to provide a balance between flexible trip planning for Renters and the needs of Owners to ensure their RVs are making money. When using this policy, cancellations will be handled as so:

     - 25% of the total cost of the reservation, plus the service fee, will be charged as a deposit. This deposit is not refundable.

     - The remainder will be charged 14 days before pickup.

     - A 50% refund will be issued for the unused days when cancelled less than seven days before pickup.

Strict Cancellation Policy:

The Strict Cancellation Policy is designed to be applied to high value booking periods such as Burning Man or other major events and holidays. When using this policy, cancellations will be handled as so:

     - 50% of the total cost of the reservation, plus the service fee, will be charged as a deposit. this deposit is not    refundable.

     - The remainder will be charged 14 days before pickup, at which point no refund will be issued in the event of a   cancellation.